This privacy statement governs the manner in which Delaine Buses Ltd (or "Delaine Buses" or "We") collects, uses, maintains and discloses information collected from customers in providing bus service ticketing and transport information. Delaine Buses reserves the right to change this Privacy Statement and its policies prospectively at any time, subject to applicable laws and regulations, by posting notice of such changes on its web sites.  


Delaine Buses will only process Personal Data where we have a legal basis to do so. The legal basis will depend upon the reason we collected and the needs to use the Personal Data. Under UK and EU data protection legislation in almost all cases the legal basis will be because:

It is in Delaine Buses’ legitimate interests as a provider of services to process Personal Data to operate and improve the Delaine Buses services; Delaine Buses processes the Personal Data to comply with a legal obligation; you have consented to Delaine Buses using the Personal Data for a particular purpose.  If processing of your Personal Data is subject to any other laws then the basis of processing your data may be different to that set out above and may in those circumstances be based on your consent in all cases.


Delaine Buses may collect personally identifiable information from customers in a variety of ways, including online and offline subscription and order forms, paper or telephone submissions, and other instances where customers are invited to volunteer such information. Additionally, contact information may be collected during any correspondence relating to customer support and surveys, as well as in connection with products and services offered on Delaine Buses sites. We collect your name, business name and type, address, phone number, email address and billing information. We only use your name, address and billing information to process your order and for customer support, required notifications, product and policy updates. Under no circumstances will we use this information for anything else not described in this privacy notice.


Delaine Buses will keep your Personal Data only for a long as we need it for the purpose it is being processed for. For example, if you subscribe for services, we will keep your Personal Data as long as you are an active subscriber to that service, and after that for a period which enables us to handle or respond to any complaints, queries or concerns relating to the service. We will also keep Personal Data as required to comply with any legal obligation and insured third parties.

We will actively review the Personal Data we hold and delete it securely, or in some cases anonymise it, when there is no legal, business or customer need to retain it. 


Whenever customers apply for services or sign up for any other product or service through Delaine Buses, we require financial information such as a billing details before we will process that application. We will not sell, share or rent any financial information collected except as disclosed in this policy or as necessary to fulfil orders. All credit/debit card transactions are processed by a third-party PCI compliant payment processor.


IP addresses are collected from all visitors to the Delaine Buses Site. IP addresses are used to administer the daily operations of our site, to help diagnose problems with our servers, and to help prevent fraud.


We make diligent efforts to maintain accurate information on our customers. To maintain data accuracy, and ensure the correct use of information, Delaine Buses has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.


Delaine Buses has put stringent security procedures in place to protect information collected about our customers. We constantly monitor our systems, which are protected using industry-standard security measures. Secure Sockets Layer ("SSL") connections are used to communicate to our system to protect customer financial information as well as encrypting vital information that members input through Delaine Buses' web sites. However, Delaine Buses cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure.


Delaine Buses will not market services offered by Delaine Buses and its trusted affiliates, business partners, and independent contractors without your prior express consent. We may use anonymous information collected through our Website for research regarding the effectiveness of the Website and related marketing, advertising and sales efforts. Information will only be made publicly available where mandated by governing agencies or as disclosed in the terms and conditions of our agreements with customers. We will not post any testimonials or comments made by our customers without their explicit permission.

Electronic communications may be sent by Delaine Buses using customers' personal contact information to inform them of services announcements and upgrades in order to fulfil our service obligations.


Information collected from customers will not be disclosed to independent contractors or business partners except in order to fulfil a specific service obligation. Delaine Buses may disclose aggregated anonymous data based on information collected from customers to investors and partners. In the event of the sale of Delaine Buses' business, collected customers’ information may be transferred along with the sale.


Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

We will only transfer Personal Data when satisfactory safeguards are in place.



1. Request confirmation whether we hold your Personal Data and, if so, to access that Personal Data.

We will inform you of: the purposes for which the Personal Data is processed; the categories of the Personal Data processed; whether your Personal Data has been disclosed and the categories of recipient of the disclosure; whether your Personal Data has been transferred to another country or international organisation; the expected period for which the Personal Data will be stored. If we did not obtain the Personal Data directly from you, we will also inform you of the source.

We may withhold such Personal Data to the extent permitted by law.

2. Request correction of the Personal Data we hold.

3. Request erasure of your Personal Data, subject to any legal obligation to which we are subject or where the processing of the Personal Data is for the establishment, exercise or defence of legal claims. We will accept your request for erasure where we have a legal obligation to do so, acceptance of such a request is otherwise at our discretion. Please be aware that the erasure of your Personal Data may affect our ability to provide the website and the services associated with it to you and in some cases our acceptance of an erasure request may require your account to be closed.

4. Restrict processing of your Personal Data where you contest the accuracy of the Personal Data we hold, consider our processing to be unlawful, consider that we no longer need the Personal Data but it is required by you in relation to a legal claim or where you have objected to our processing in accordance with your legal rights, provided in each case that we shall only be required to apply such restriction where we have a legal obligation to do so and until the issue giving rise to the restriction is resolved.

5. Withdraw any consent that you have previously given to our processing of your Personal Data.

6. Receive the Personal Data you have provided to us in a structured, commonly used and readable format, where the processing is carried out by automated means.

We may withhold such Personal Data if it adversely affects the rights and freedoms of others.

7. Object to the processing of your Personal Data, for example the use of your Personal Data for direct marketing purposes.


We will never knowingly collect Personal Information from minors (children under 16 years of age, or any other age defined under applicable law). If we become aware that a minor is attempting to or has submitted Personal Information via this Site, we will notify the user that we will not accept his or her Personal Information. We will then remove any such Personal Information from our records.


Please let us know if the Personal Data which we hold about you needs to be corrected or updated. Failure to inform us of a change to your Personal Data may result in the suspension, or withdrawal, of your subscribed services.


Certain additional non-personal types of information are collected and stored whenever customers interact with us. This information is collected to better develop and offer those products and services which are most desired within our industry. No personally identifiable information will be linked to this aggregated information, which may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis.


Account and other personal information may be released when we are required to do so by law, court order, law enforcement authority or regulatory agency.


We strongly recommend that customers review the privacy statement and policies of any online service prior to submitting personal information. Delaine Buses has no control over and is not responsible for the gathering practices of other Web sites, including those to which we may link and those which may link to us.


To better protect customer privacy we closely monitor our privacy practices and privacy statements through in-house automated and manual procedures.

Questions and concerns about privacy at Delaine Buses should be directed to:

Revisions or Changes: Regardless of later updates or changes to our privacy notice, we will never use the information you submit under our current privacy notice in a new way without first providing you an opportunity to opt-out or otherwise prevent that use.


Should questions concerning this privacy policy arise, please contact:

Delaine Buses Ltd

8 Spalding Road


PE10 9LE