DELAINE BUSES LTD
5.4 STUDENT SEASON TICKETS -
In order to gain the best experience for your child when travelling with us please ensure you have read our full terms and conditions of carriage before completing your purchase.
CONDITIONS OF USE
a: Season Tickets are issued subject to the Company’s Terms and Conditions of Carriage.
b: For use by the named cardholder only.
c: The ticket must always be available for inspection by any of the company’s officials.
5.4.1 Available for use Mondays to Fridays on published School/College days only during the stated period for one journey in either direction per day on the route(s) of issue between the stated points for tuition at School/College only.
5.4.2 Travel is only permitted on production of a valid pass by the named cardholder
when boarding otherwise a non-
5.4.3 It remains the responsibility of the parent or guardian to ensure the child or young person has the means to travel either by way of a valid pass or fare. The driver is not responsible for parents or guardians leaving their children at a bus stop with no valid pass or means of payment.
5.4.4 Driver discretion may be applied in instances where a distressed person has genuinely misplaced a valid ticket and does not attempt to board the bus deceitfully or fraudulently.
5.4.5 A lost ticket can be replaced by application to the office for a fee of £10.
For any subsequent losses a fee of £20 is applicable. Normal (non-
5.4.6 Damaged or defaced tickets may not be accepted for travel and will be replaced
free of charge upon return to the office. If the ticket has been broken, then all
parts must be returned to qualify for a free replacement otherwise the £10/£20 fee
will apply. Normal (non-
5.4.7 Should the QR Code on the ticket be damaged or defaced then this will also
render the ticket invalid and it will need to be returned in full and will then be
replaced free of charge by the office. Normal (non-
5.4.8 Deliberately presenting an expired or invalid pass for travel may result in a penalty fare of £5 being applied for the intended journey.
5.4.9 Students are strongly advised not to be tempted to do a friend a favour. It is your pass for your use only, our drivers are trained to spot tickets being passed back and will confiscate any tickets being misused in this manner which will then be subject to condition 5.4.10.
5.4.10 Where misuse is identified, the ticket may be confiscated by any company official
and may be subject to an enquiry, normal (non-
5.4.11 A Refund will only be made in instances of moving home, school or long-
5.4.12 A Refund can only be made to the original ticket purchaser.
5.4.13 In the event of the prolonged closure of a school/college following Government
Guidance as the result of an extra-
5.4.14 Reimbursement is calculated from the date of receipt of the ticket at the
office, using the purchase price less the number of published Schooldays that were
available for use pro-
5.4.15 Any refund on a ticket(s) which had the sibling discount applied will have
this discount factor deducted before the reimbursement is calculated as set out
5.4.16 Whilst every effort is made for orders made before 1400 on a working day to be dispatched the same day, tickets will be dispatched the next working day. All orders are dispatched by first class post, please allow up to 3 working days.
5.4.17 Once a ticket has been dispatched, we cannot then be responsible for any delays
within the postal system and normal (non-
5.4.18 Likewise, normal (non-
5.4.19 We reserve the right to delay dispatch of a ticket(s) ordered prior to the end of the previous term, until the beginning of the published school/college holiday period preceding the validity period.
5.4.20 For security reasons tickets can only be posted to the Debit/Credit cardholders address.
5.4.21 For online orders a collection service is available. Tickets available for collection from the office from 1000 the next working day. Please inform the office immediately after purchase either via email or telephone during opening hours that you wish to collect your ticket otherwise it will be posted.
All information is correct at the time of printing, Delaine Buses reserve the right to vary any details without further notice.
Delaine Buses Ltd